Refund Policy

● We support pre-shipment refunds, which means you can request a refund before we ship.

● We support partial refunds in the following cases: ① we have received your request, ② we cannot continue shipping due to irresistible reasons.

● No refunds for virtual goods once shipped. “Shipped” means you’ve accepted the deal in the game/email/offer/market.

You can always contact us for any refund questions at info@thepokefactory.com

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Exchange Goods
The supply may be unstable due to market changes. Some items may be hard to collect. We will do our best to fulfill your order but we couldn’t ganrantee to get the supply as request. The fastest way to ensure you get your order is to exchange your order to other items with stock.

Refund Time
We will notify you once we’ve received your refund application to let you know if the refund was approved or not. If approved, we’ll refund you on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your refund, you still don’t receive the refund, please contact us at info@thepokefactory.com