Because you didn’t sent us a message in our store chat…
As soon as you place an order it will be ready for you, just send us a message in chat, you can find it in the bottom right corner of the screen. Or follow this link: https://tawk.to/thepokefactorylivechat
We will make the delivery soon after we confirm the order. The waiting time is usually within 15 minutes, not over 2 hours.
Possible reasons for not receiving the order confirmation:
- You put an incorrect email address.
- The email is mistagged to your spam folder.
- Your email server blocks our emails.
- Our team is busy serving other customers
- You have provided a wrong trade code