Our Delivery hours are from 6 am to 10 pm EST – 12 am to 4 am CET
As soon as you place an order it will be ready for you, just send us a message in chat, you can find it in the bottom right corner of the screen. Or follow this link: https://tawk.to/thepokefactorylivechat
We will make the delivery soon after we confirm the order. The waiting time is usually within 15 minutes, not over 2 hours.
If you place an order outside the delivery hours, you will receive an email as soon as we are ready to trade.
Possible reasons for not receiving the order confirmation: